CIS 500 Week 6 DQ Enterprise Systems STR
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CIS 500 Week 6
Discussion
Enterprise Systems (20
points)
The executive
management team of a medium-sized business wants to be more customer focused in
the marketplace. Because you oversee the CRM, you have been assigned to support
the newly-created social media marketing plan:
- What are the best steps to
identify customers and the different ways they use to contact your
company? Defend your answer.
- Explain to the executive
management team how the steps you recommended will be incorporated in the
organization’s ERP.
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