BUS 660 Full Course Assignments GCU
BUS 660 Full Course Assignments GCU
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BUS 660 Topic 1 Decision Analysis Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 1. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 2 Time Series Analysis and Forecasting
Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 2. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 3 Introduction to Linear Programming –
Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 3. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 4 Linear Programming: Applications in
Marketing, Finance, and Marketing Management Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 4. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 5 Linear Programming: Distribution and
Network Models – Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 5. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 6 Integer Linear Programming and
Advanced Optimization Applications Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 6. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 7 Benchmark Data Analysis Case Study
The purpose of this assignment is to apply a waiting
line model to a business service operation in order to recommend the most
efficient use of time and resources.
(This assignment has been adapted
from Case Problem 2 in Chapter 15 of the textbook.)
Use the information in the scenario provided to
prepare a managerial report for Office Equipment, Inc. (OEI).
Scenario
Office Equipment, Inc. (OEI) leases automatic mailing
machines to business customers in Fort Wayne, Indiana. The company built its
success on a reputation of providing timely maintenance and repair service.
Each OEI service contract states that a service technician will arrive at a
customer’s business site within an average of 3 hours from the time that the
customer notifies OEI of an equipment problem.
Currently, OEI has 10 customers with service
contracts. One service technician is responsible for handling all service
calls. A statistical analysis of historical service records indicates that a
customer requests a service call at an average rate of one call per 50 hours of
operation. If the service technician is available when a customer calls for
service, it takes the technician an average of 1 hour of travel time to reach
the customer’s office and an average of 1.5 hours to complete the repair
service. However, if the service technician is busy with another customer when
a new customer calls for service, the technician completes the current service call
and any other waiting service calls before responding to the new service call.
In such cases, after the technician is free from all existing service
commitments, the technician takes an average of 1 hour of travel time to reach
the new customer’s office and an average of 1.5 hours to complete the repair
service. The cost of the service technician is $80 per hour. The downtime cost
(wait time and service time) for customers is $100 per hour.
OEI is planning to expand its business. Within 1 year,
OEI projects that it will have 20 customers, and within 2 years, OEI projects
that it will have 30 customers. Although OEI is satisfied that one service
technician can handle the 10 existing customers, management is concerned about
the ability of one technician to meet the average 3-hour service call guarantee
when the OEI customer base expands. In a recent planning meeting, the marketing
manager made a proposal to add a second service technician when OEI reaches 20
customers and to add a third service technician when OEI reaches 30 customers.
Before making a final decision, management would like an analysis of OEI
service capabilities. OEI is particularly interested in meeting the average
3-hour waiting time guarantee at the lowest possible total cost.
Managerial Report
Develop a managerial report (1,000-1,250 words)
summarizing your analysis of the OEI service capabilities. Make recommendations
regarding the number of technicians to be used when OEI reaches 20 and then 30
customers, and justify your response. Include a discussion of the following
issues in your report:
- What
is the arrival rate for each customer?
- What
is the service rate in terms of the number of customers per hour?
(Remember that the average travel time of 1 hour is counted
as service time because the time that the service technician is busy
handling a service call includes the travel time in addition to the time
required to complete the repair.)
- Waiting
line models generally assume that the arriving customers are in the same
location as the service facility. Consider how OEI is different in
this regard, given that a service technician travels an average of 1 hour
to reach each customer. How should the travel time and the waiting time
predicted by the waiting line model be combined to determine the total
customer waiting time? Explain.
- OEI
is satisfied that one service technician can handle the 10 existing
customers. Use a waiting line model to determine the following
information: (a) probability that no customers are in the system, (b)
average number of customers in the waiting line, (c) average number of
customers in the system, (d) average time a customer waits until the
service technician arrives, (e) average time a customer waits until the
machine is back in operation, (f) probability that a customer will have to
wait more than one hour for the service technician to arrive, and (g) the
total cost per hour for the service operation.
- Do
you agree with OEI management that one technician can meet the average
3-hour service call guarantee? Why or why not?
- What
is your recommendation for the number of service technicians to hire when
OEI expands to 20 customers? Use the information that you developed in
Question 4 (above) to justify your answer.
- What
is your recommendation for the number of service technicians to hire when
OEI expands to 30 customers? Use the information that you developed in
Question 4 (above) to justify your answer.
- What
are the annual savings of your recommendation in Question 6 (above)
compared to the planning committee’s proposal that 30 customers will
require three service technicians? (Assume 250 days of operation per
year.) How was this determination reached?
Prepare this assignment according to the guidelines
found in the APA Style Guide, located in the Student Success Center. An abstract
is not required.
This assignment uses a rubric. Please review the
rubric prior to beginning the assignment to become familiar with the
expectations for successful completion.
You are required to submit this assignment to
LopesWrite. Refer to the LopesWrite Technical Support articles for
assistance.
Benchmark Information
This benchmark assignment assesses
the following programmatic competency:
MBA
2.3 Analyze data using appropriate
statistical modeling.
BUS 660 Topic 7 Waiting Line Models Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 7. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
BUS 660 Topic 8 Simulation Homework
Log into CengageNOW and complete the assigned homework
problems for Topic 8. Submit the assignment for grading.
APA style is not required, but solid academic writing
is expected.
You are not required to submit this assignment to
LopesWrite.
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